If you want to allow a cashier to reprint a ticket, go toand tick the option Allow cashier to reprint receipts.
You also need to allow the reprinting on the point of sale. Go to, open the one you want to configure and and tick the option Reprinting.
How to reprint a receipt?
On the Dashboard, click on More and then on Sales Orders.
On the orders list, search and click on the order you want to reprint.
On the order, click on reprint.